Last Updated: 20 January 2025
Thank you for shopping at Bellection, an online store owned and managed by UVN LTD. We are committed to providing a seamless shopping experience for our customers. This policy outlines our return and refund procedures.
At Bellection, we strive to offer high-quality products and services. This policy explains the eligibility criteria, processes, and special considerations for returns and refunds.
Table of Contents
1. General Return Policy
2. Return Process
3. Refund Policy
4. Exchanges
5. Defective or Incorrect Items
6. EU Consumer Rights
7. Additional Information
8. Contact Information
9. Data Protection Compliance
1. General Return Policy
· Return Window: Within 30 days from the date of delivery confirmation, except for defective or non-conforming items.
· Eligible Returns: Products must be unused, with all tags, labels, and packaging intact.
· Nonrefundable Returns: Worn items, items without tags, customized items, or items restricted for hygiene or safety reasons (unless defective).
2. Return Process
a. Contact Customer Service
· Email: info@bellection.com
· Include: Your order number, reason for return, and item details.
b. Get a Return Authorization Number (RAN)
· We will provide a RAN for you to include in your return shipment.
c. Package and Send Back the Return
· Package your items securely and include the RAN with your return.
· Customers are responsible for return shipping costs unless the return is due to our mistake. In such cases, we will provide a prepaid return label.
· Use a trackable shipping method and retain proof of postage until the return is processed.
d. Inspection and Processing
· Upon receipt, items will be inspected. Approved returns will be processed within 7 business days after inspection and approval.
3. Refund Policy
· Refund Type: Refunds will be issued for the full or partial amount and credited to the original method of payment.
· Processing Time: Refunds are typically credited to your account within 7–10 business days after inspection and approval.
· Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.
· Currency and Exchange Rates: Refunds will be issued in the original currency of the transaction. Exchange rates may fluctuate.
4. Exchanges
· Exchange Policy: We currently do not handle direct exchanges. To exchange an item, return the original item and place a new order.
· Why This Process?: This approach allows us to provide the fastest resolution for your needs, minimizing delays.
5. Defective or Incorrect Items
Important: Handling Damaged, Defective, or Incorrect Items
· Contact us within 48 hours of receiving the item.
· Provide your order number, photos, and a description of the problem.
Resolution
· If the product is damaged or defective, we will provide a prepaid return label.
· You may choose a replacement or a full refund.
· Our goal is to resolve these issues within 7 business days of receiving your claim or return, whichever is later.
6. EU Consumer Rights
In accordance with EU consumer laws:
· Cancellation Period: You have the right to cancel your order within 14 days of receiving the goods without providing a reason.
· Return Shipping: Customers are responsible for return shipping costs unless the item is defective.
7. Additional Information
· Gift Returns: Refunds will be issued only to the original purchaser’s payment method. Unfortunately, we cannot issue store credit or refunds directly to the gift recipient.
· Changes: Any changes to this policy will be posted on our website. Major changes will be communicated to customers via email.
8. Contact Information
· Email: info@bellection.com
· Business Address:
UVN LTD
71-75 Shelton Street
London, WC2H 9JQ
UK, Covent Garden
9. Data Protection Compliance
We comply with global data protection regulations, including GDPR, CCPA, LGPD, and others. For details on how we process your personal data, please refer to our Privacy Policy.
Your trust is crucial to us, and we are dedicated to ensuring our return and refund process is clear and effective. Please reach out to our customer service team if you have any questions.
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