Last Updated: 13 February 2025
Welcome to Bellection, an online store owned and managed by UVN LTD (“we,” “our,” or “us”), based in London, United Kingdom. At Bellection, we strive to provide the best shopping experience to our global customers. This Delivery and Shipping Policy outlines our procedures, timelines, and general terms related to the delivery and shipping of orders, ensuring transparency, reliability, and your satisfaction.
To learn more about how we use your personal data, please see our Privacy Policy.
Table of Contents
1. Zones of Delivery and Timeframes
2. Order Processing
3. Shipping Methods and Costs
4. Tracking Your Order
5. Customs and Import Duties
6. Packaging and Sustainability
7. Lost, Stolen, or Damaged Packages
8. Wrong Address / Address Not Found
9. Congestion and Delays During Holidays and Peak Periods
10. Returns and Refunds
11. Adherence to Data Protection Laws
12. Contact Us
13. Conclusion
1. Zones of Delivery and Timeframes
Bellection offers worldwide shipping to many countries. Delivery times vary based on the destination, product availability, and warehouse location.
Delivery Estimates
· Order processing time is excluded (refer to Section 2: Order Processing).
· Delivery times may vary due to warehouse type, customs clearance delays, holidays, or other events beyond our control.
· The maximum delivery time is 60 working days. If an order does not arrive within this timeframe, it is considered lost in transit, and you may qualify for a replacement or refund.
Standard Delivery Times (Depending on the Country of Delivery):
· Europe: 6–15 business days
· ASIA: 7–15 business days
· U.S. & Canada Mexico: 3–15 business days ( Based local or international )
· Australia & New Zealand: 7–14 business days
· Turkey: 3–50 business days ( Based local or international )
· South Africa: 8–12 business days
· Rest of World: 20–60 business days
2. Order Processing
Processing times may vary depending on the nature of the order and seasonal demands.
Standard Processing
· Typically takes 1–3 business days (Monday through Friday, excluding holidays).
Peak Period Processing
· During high-demand periods, processing may take 3–5 business days.
Priority Processing
· At checkout, you can select expedited handling for processing and shipment within 24 hours. Additional fees may apply.
3. Shipping Methods and Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of your order.
Shipping Options Available
· Standard: Affordable delivery within the expected delivery times.
· Express Shipping (2–3 days): Available for select regions.
· Free Shipping: Offered on select orders or during promotions. Check eligibility criteria.
Additional Costs
· All international orders are subject to customs duties and import taxes, which are the responsibility of the customer.
4. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number.
Tracking Methods
· Tracking Email: Sent to your registered email address.
· Customer Account Dashboard: Track your order directly on the Bellection website.
· Carrier Website: Track your order via the carrier’s website (e.g., FedEx, UPS, Royal Mail).
5. Customs and Import Duties
For international orders:
Duties and Taxes on Imports
· These charges are governed by the destination country and are the customer’s responsibility.
Customer Responsibility
· By placing an order, you accept these charges. We recommend consulting your country’s import rules before ordering.
6. Packaging and Sustainability
At Bellection, we are committed to sustainable practices.
Packaging Features
· Use of eco-friendly, reusable, or recyclable materials.
· Sturdy packaging to ensure product safety during transit.
Important Note
· Less than 0.01% of shipments may experience damage. If you need assistance, please consult our Returns and Refunds Policy.
7. Lost, Stolen, or Damaged Packages
While we strive to ensure safe delivery, certain conditions may result in packages being lost, stolen, or damaged.
Lost Packages
· If your order has not arrived within the estimated delivery time plus 10 days, please contact us. A replacement or refund will be issued after investigation, which may include carrier verification.
Stolen Packages
· Bellection is not liable for packages marked as “delivered” but missing. We recommend selecting secure delivery options where available.
Damaged Packages
· Report damage within 48 hours of receipt. Provide your order number, a description, and clear photos for a replacement or refund.
8. Wrong Address / Address Not Found
If you provide an incorrect or incomplete address:
Address Changes
· Contact us within 12 hours of placing your order to update the address.
Non-Delivery Due to Incorrect Address
· Bellection is not responsible for delays or non-delivery caused by an incorrect or incomplete address. Reshipment may incur additional shipping charges.
9. Congestion and Delays During Holidays and Peak Periods
During major holidays or peak seasons, delivery times may be extended. We recommend placing orders early to avoid delays. Check our website for recommended cutoff dates.
10. Returns and Refunds
If you are unsatisfied with your purchase, please refer to our Returns and Refunds Policy for instructions on initiating a return or exchange.
11. Adherence to Data Protection Laws
At Bellection, your privacy and the protection of your personal data are our top priorities. We process your data securely in accordance with applicable data protection regulations worldwide, such as GDPR, CCPA, and LGPD.
12. Contact Us
For questions related to delivery, shipping, or other concerns, please reach out to us:
· Email: support@bellection.com
· Telephone: +44 736 648 5844
· Business Hours: Mon–Fri, 9:00 AM–6:00 PM (GMT)
We aim to respond to all inquiries within 24–48 hours.
13. Conclusion
Thank you for choosing Bellection, your trusted online store managed by UVN LTD. We are committed to providing exceptional service and ensuring a seamless shopping experience from start to finish. Your satisfaction is our priority!
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