INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is BELLECTION?

Bellection is a general online store offering a wide variety of products ranging from fashion and home goods to electronics, beauty products, and more. Our goal is to provide high-quality items that cater to diverse customer needs while offering an excellent shopping experience.

Will I receive the same product that I see in the picture?

We make every effort to ensure that the products displayed on our website are represented as accurately as possible. However, please note that due to differences in lighting, screen resolutions, or the manufacturing process, the color, size, or texture of the product may slightly differ from what you see in the pictures. If you have specific concerns, feel free to contact our customer support team before making a purchase.

Where can I view my sales receipt?

After you complete your order, a receipt will be sent to your email address. You can also view and download a copy of your sales receipt directly from your account under the "Order History" section. If you have trouble accessing it, you can always contact us for assistance.

How can I return an item?

We want you to be satisfied with your purchase! If you’re not completely happy with your order, you can return most items within 30 days from the date of delivery. Here’s how:

  • Step 1: Log in to your account and go to the "Order History" section.
  • Step 2: Select the order you want to return and click on "Return Item."
  • Step 3: Follow the instructions to create a return label.
  • Step 4: Package your item securely and send it back to us.
Will you restock items indicated as “out of stock?”

We do our best to restock popular items when they sell out. If an item is out of stock, you can subscribe to our back-in-stock alerts on the product page, and we will notify you once the item becomes available again. Restocking times may vary depending on the supplier or product availability, but we are constantly updating our inventory.

Where can I ship my order?

We offer shipping to most countries worldwide! During checkout, you can select your shipping destination from a list of available countries. Shipping costs and delivery times will vary depending on the destination, but we strive to offer reliable and affordable shipping options. If you're unsure about shipping to your country, please contact our customer support team for assistance.

What payment methods do you accept?

We accept several secure payment options to make your shopping experience convenient:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and more.
  • PayPal
  • Apple Pay
  • Google Pay
  • Other local payment methods, depending on your region.
How do I track my order?

Once your order has shipped, we will send you an email with tracking information. You can use the tracking number provided to track your shipment on the carrier's website. Alternatively, you can also log into your account and check the status of your order under "Order History."

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a certain amount (usually $50 or more) for domestic orders. For international orders, we may offer free shipping promotions from time to time. Please check our Shipping Policy for the most up-to-date details on shipping costs and free shipping offers.

Can I modify or cancel my order after it's been placed?

We process orders quickly, so changes and cancellations are possible only within a short window after the order is placed. Please contact our customer support team within 1-2 hours of placing your order for assistance with modifications or cancellations. After this time, your order may already be in processing or on its way to shipping.

Do you offer discounts or promotions?

We regularly offer sales, promotions, and discounts. You can subscribe to our newsletter or follow us on social media to be the first to know about our upcoming deals and special offers. Don’t forget to use promo codes during checkout to save on your order!

Are the products on your website guaranteed to be in stock?

We update our inventory regularly, but some popular items may sell out quickly. If an item is out of stock, you will be notified on the product page, and you can sign up for a notification when it's back in stock.

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